Frequently Asked Questions.

Submit a quote request through our website with your product requirements. Our team will acknowledge your request within 24 hours and follow up by email or phone if additional information is needed. A customized quotation is typically provided within 1 to 2 business days.

Yes. We can often consolidate multiple products into a single shipment to simplify logistics and reduce freight costs.

Yes. Sample availability varies by product. Sample and shipping fees may apply.

A deposit is required to initiate production. The remaining balance is due upon delivery confirmation. Specific terms are outlined in your quotation.

We can provide product-only pricing or delivered pricing depending on your shipping requirements.

Custom molds and tooling may require a one-time development fee depending on project specifications.

Production timelines vary by product and order volume. Estimated lead times are provided with each quotation.

Yes. We support a wide range of custom manufacturing and product customization options.

We offer FOB and door-to-door delivery options based on your logistics requirements. Shipping terms and estimated costs are included in your quotation.

Transit times vary by origin, destination, and shipping method. Estimated delivery timelines are included in your quote.

Domestic tracking is provided once goods arrive in the US. Ocean freight updates are available upon request throughout the transit period.

We maintain a 95% or greater on-time shipping rate across all orders.

Inspect your shipment upon arrival and notify us within 7 days of delivery if any damage is discovered. Prompt reporting ensures we can assist with resolution.

Contact our team with photos, quantities affected, and shipment details so we can review the claim and assist with resolution.

Yes. We can coordinate labeling, packaging, and preparation requirements for Amazon FBA and Walmart WFS programs.

Yes. Our sourcing team can help identify and procure products beyond those currently listed on our website.

Yes. All client information, order details, and product specifications shared with EOTW are kept strictly confidential and are not disclosed to third parties outside of what is required to fulfill your order.